Lifetime of Service

Diamonds, sapphires, emeralds, and rubies are among nature’s finest treasures – precious gemstones cherished for generations and often chosen to celebrate life’s most meaningful moments of love and happiness. Each stone possesses its own unique beauty, brilliance, and character, which is why selecting the perfect gemstone should reflect both the occasion and the sentiment behind it.

At Alan Bick Bespoke Jewellers, we understand that fine jewellery is a lasting investment. For this reason, every purchase is accompanied by our Lifetime Promise, offering reassurance and continued support should your jewellery ever require attention.

Our experienced team will be pleased to inspect your precious stones throughout the lifetime of your jewellery and help ensure they remain secure within their setting. In the unlikely event of a manufacturing fault, your piece is covered by our lifetime guarantee. Should repairs be required, we will always endeavour to restore your jewellery promptly and to the highest possible standard.

We recommend that all jewellery items are adequately covered under your household contents insurance to protect against unforeseen events such as loss, theft, or accidental damage.

Should your jewellery require repair – even in the case of accidental damage, we will always endeavour to restore your piece to its original condition, as close to new as possible, using expert craftsmanship.

As part of our service, we invite you to bring your engagement ring to Alan Bick Jewellers for a complimentary polish shortly before your wedding day, ensuring it looks its absolute best alongside your wedding band. If you are unable to visit us locally, we will gladly provide a same-day polishing service where possible.

If you have any concerns regarding your gemstones or setting, we encourage you to book an appointment so our specialists can carefully inspect your jewellery. Where required, our skilled craftsmen will professionally secure and tighten any stones to ensure lasting stability and peace of mind.

We are proud of the exceptionally high standards we maintain across our entire collection. However, if you are not completely satisfied with your purchase, we offer a 90-day money-back guarantee as part of our Engagement Ring Promise, allowing you to return your item with confidence.

Appointments can be booked online via our scheduling system, or alternatively by contacting our team on 020 7242 5831 or emailing [email protected].